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35% off posters

Excluding selection, ends September 17th

FAQ

Order

Why have I not received an order confirmation by e-mail?

If you have placed an order with Poster Store but have not received an order confirmation email, please contact us using the contact form and we will update your order information so you can receive your order confirmation properly.

How do I know my order went through?

An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us by our contact form, so we will investigate this for you.

What happens when I enter the wrong address?

If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior to sending your order. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Can I make changes to my order after it is placed?

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).

How can I cancel my order?

Contact us as soon as possible through our contact form. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

What if my package and products were damaged upon arrival?

If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form. As soon as we receive the pictures of the damaged package and products we will handle you request. Please not send back the damaged products to us on your own behalf.

I have gotten the wrong products what to do?

Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us.

The acrylic glass is blurred. How is that possible?

The acrylic glass (plexi glass) in our frames is protected by the plastic film on both sides, don't forget to remove it before using it. We use this foil to protect the acrylic glass during storage and transit. 

 

Delivery 

How long is the delivery time?

Our delivery time is 4-7 business days to Canada calculated from the day after you submitted your order.

Which delivery option are you offering?

We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.

What does the delivery cost?

Free shipping on orders over $45. On orders under $45, we will charge a fee of $7.95.

How can I track my package?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated.  If you do not receive a tracking link, please contact us over our contact form.

Do I have to pay a Duty or Custom Fee?

Orders shipped to Canada may be subject to import taxes and duties. Poster Store does not have any responsibility for these additional charges that may apply. You can find more information here

Why can I not see any update in the tracking link?

Once your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. Note that it may take 48 hours from when you received the shipping confirmation email before the tracking link is active.

What happens if I do not collect my parcel?

In the event that products are returned to us due to customers failing to pick up their package, we charge a $22 . This covers shipping to and from you, as well as handling and restocking of products. 

 

Return

Can I return my order?

Yes, there is a 14 - day return policy for products purchased at posterstore.co.uk. This means that you have the right to return your purchase by contacting Poster Store within 14days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period).

Can I return frames when they are unpacked?

After the frames have been taken out of the original factory packaging you cannot return them. We only accept products that are in their original state.

If the frames are still in the original packing and you would like to return them, please read the information below.

How do I return my order?

Please note that the return must be sent back to Sweden.

The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.

You are responsible for postage and shipping costs.

Let us know via the contact form (link to contact form) and let us know the following information:

- Order number

- Customer Name

- Emails registered for purchase

- Reasons for return

- Name product(s) you want to return

The return process can take up to 14 days from the time you hand the return parcel over at the delivery company. Once the return has been received and processed, we will register the credit and send you a confirmation via email.The return process can take up to 14 days, after we receive the return back to the warehouse.  Save your receipt from the freight company until the return confirmation email has reached you as proof of the return.

Can I exchange a product?

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase in our webshop.

Does it cost to return items?

In the event of a return, you are responsible for the return cost.

What happens if I do not collect my parcel?

In the event that products are returned to us due to customers failing to pick up their package, we charge a $22 . This covers shipping to and from you, as well as handling and restocking of products.
 

Payments

Can I pay by card?

Yes, you can pay with Visa, Mastercard and American Express.

Can I pay by Paypal?

No, We are not able to offer you a payment with PayPal.

How to place an order as a company?

We are not offering company (B2B) orders at the moment but hope that we will do it in the future. 

 

Products

Frames

General information

The frames are easy to open on the back and have metal hangers to ensure easy hanging on the wall in both landscape and portrait format. Our golden frames have a glossy surface and are shiny. The wooden frames have a very genuine look and feel. All of our frames have glass-clear acrylic glass which means that they weigh less and there is no risk of shards if the frame drops in the floor. The acrylic glass is protected by the plastic film on both sides, to give a flawless finish and the same feel as when you remove the plastic protector off a new phone. Acrylic glass has the same reflective properties as glass.

Which size are you offering frames?

We offer stylish premium picture frames in the sizes 13x18 cm, 21x30 cm (A4), 30x40 cm, 50x50 cm, 50x70 cm and 70x100 cm.

Poster

What kind of paper quality do you use?

The posters are printed locally by Sweden's most renowned printing company, awarded the Nordic Swan Ecolabel, the Swedish symbol for environmentally friendly and sustainable production, and certified according to FSC and PEFC. We searched long for the best paper and eventually fell in love with Munken Kristall, a premium quality design paper, which ensures the perfect quality for us. The paper is environmentally certified by FSC and PEFC. It is uncoated matt paper without reflection and has a total weight of 200g/m2, giving it a distinctly exclusive feeling. It also delivers superb color and image reproduction. The certifications ensure that the wood used for our posters comes from responsibly managed forests that meet the highest environmental and social standards.

Is a frame included in the price of the poster?

No, we sell posters and frames separately. The frame is not included in the price of the poster. The frame must be purchased separately. In our e-shop you can choose several types and sizes of frames.
 

Collaboration/Press

Collaboration

Please send a mail to info@posterstore.ca. 

Artist/photographer

Please send a mail to info@posterstore.ca.

Press

Please send a mail to info@posterstore.ca.

Retailer

We have decided that at this time we will not cooperate with resellers but will offer this in the future.

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